Shop Updates
- All shop updates are announced on my social media accounts. They consist of a specific date and time of when I will upload listings of new work that is ready to ship.
- If you'd like to be the first to know about shop drops, follow me over on my Instagram @michellesmudworks and keep an eye out for announcement posts!
Shipping
- I'm located in the United States, but I currently ship internationally to the UK, Canada, and Australia! For international shipments, please note that as a buyer you are responsible for any customs or import fees.
- Please allow me a few business days at most to package and ship your order.
- Before placing your order, be sure to double-check your shipping address to ensure delivery.
- I only allow returns on pieces that arrive damaged, faulty, or just do not match the listing description.
- I do not offer returns/refunds if you simply change your mind or regret your purchase. Please be extra mindful of your purchases especially when purchasing from a small business! <3
- Due to the fragile nature of ceramics, once in a blue moon a piece can arrive broken! I take great care in packing orders, but if something does arrive damaged please contact me right away and include pictures of the damage. In cases like these, I will offer a full refund.
- I allow these returns up to 14 days after you've received your item, but the item must be returned in the same condition as it was upon arrival.
- I do not offer exchanges.